Should demogame be the same as realgame? Casino said that they are not Online Slot Discussions AskGamblers

Its a Netent game and I tried to find emailaddress to them so I could report and ask about it, but I didnt find any contacts to them. Were you able to screen record the bug in real mode to show them? The RTP in real mode is so much more condensed and heavier (more traffic) whilst in demo mode they are not. I asked casino whats the difference, but they did not answer.

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Based on the answers you will receive you should consider your further loyalty with the casino and respectively, the amount of deposits you are making with them. What’s the point of the tier benefits if all the bonuses they are giving you are coming with their own and in your case, worse, conditions after all.. In my humble opinion, achieving such a serious loyalty level most probably means you have already deposited a lot into that casino, so it’s obvious this not on GamStop fact should be somehow acknowledged and rewarded by the casino right? The ‘bull’ word within the very name of the tier level and bonus reveals pretty easily the name of the casino you are currently having issues with. Yes ive been gold tier a while,every bonus coupon has its own terms though,like wagering amount and cashout doesn’t it? I have been a member of this casino for quite a few months and deposited a lot and had a couple of withdrawls with no fuss or problems…

You guys want loyal and trustworthy casinos and we want loyal and trustworthy players. Secondly, the terms clearly distinguish between bonus money and real money. You should have made a withdrawal claim for that 4000 EUR, make a new deposit, then only continue playing at that casino. Once the wagering was completed, I had a real money balance that I could have chosen to withdraw.

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@Pjb612 Honestly speaking, I cannot really understand or comprehend why you like to play at RTG casinos? Unibet has a long-standing presence in the UK and has earned players’ trust through fair play, secure payments and a carefully curated library of games from leading studios. For less urgent queries, you can also reach the support team via email or browse the Help Centre, which includes detailed guides and FAQs on account management, deposits, withdrawals, and gameplay. This welcome offer provides additional play opportunities, but please be aware that all bonus use is subject to terms and conditions, including wagering and game–contribution rules. Free spins are always up for grabs, and new customers can take advantage of a welcome bonus that earns you a free £10 casino bonus to use on all casino games.

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Bugs happen in both demo and real games. The slot has five lines and after a while of playing, part of the lines wont show at all, so it comes threelines slot. So is it real, that the demogames are not the same? I screenrecorded the problem  in demogame and sent that to casino and below is the casinos answer. I faced a bug in a slotgame, the same bug was in real game and in demo game. But if you play at those casinos with Euro or USD, then max monthly and weekly cashouts will apply.